Customer Support Executive

Telephonic Interview: Not Available

Job Overview

We are looking for a Customer Support Executive to join our team in Mohali. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to understand customer concerns and provide effective solutions.

This role involves handling customer queries through chat support, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries and provide timely, accurate, and helpful resolutions.
• Provide customer support through chat and other communication channels.
• Understand customer concerns, empathize with their needs, and provide appropriate solutions.
• Maintain a professional and positive attitude while interacting with customers.
• Escalate complex or unresolved issues to the appropriate team when required.
• Maintain accurate records of customer interactions and issues using CRM/support tools.
• Follow established customer service processes, policies, and quality standards.
• Coordinate with internal teams to resolve customer issues effectively.
• Ensure a high level of customer satisfaction and contribute to improving the overall customer experience.

Requirements

• 0–1 year of experience in customer support or a similar role.
• Bachelor's degree in Business, Communications, or a related field is preferred.
• Freshers with excellent communication skills are also encouraged to apply.
• Exceptional verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good understanding of chat-based customer support.
• Ability to empathize with customers and understand their concerns.
• Ability to provide practical solutions while maintaining a customer-first approach.
• Familiarity with CRM systems and customer support software is an advantage.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to work 6 days a week and in rotational/night shifts when required.

Why Join Us?

• 6-day working week with a dynamic and collaborative work environment.
• Group Health Insurance for employees.
• Opportunity to work alongside a team of 100+ excellent engineers and professionals.
• Additional compensation for night shifts.
• Additional salary/compensation for extra days spent in the office.
• Yearly and quarterly awards with exciting cash rewards.
• Birthday and dinner coupons.
• Team dinners and celebrations on successful project completion.
• Festival celebrations and month-end celebrations.
• A supportive and engaging workplace culture with plenty of opportunities to learn and grow.