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Technical Support Executive – ToXSL Technologies

Job Overview

ToXSL Technologies is looking for a Technical Support Executive to join our team in Mohali. The candidate will be responsible for providing technical assistance to clients, troubleshooting application-related issues, and coordinating with internal technical teams for timely resolution.

The ideal candidate should have excellent communication skills, a problem-solving mindset, and a basic understanding of web and mobile applications.

Key Responsibilities

• Provide technical support to clients through chat, email, and other communication channels.
• Understand, troubleshoot, and resolve issues related to web and mobile applications.
• Gather necessary information such as screenshots, error messages, and steps to reproduce issues.
• Create, update, and manage support tickets using CRM/helpdesk tools.
• Coordinate with developers, QA, and project teams to resolve technical issues.
• Reproduce and document bugs and escalate complex issues to the appropriate technical team.
• Follow up on open issues and ensure timely resolution.
• Maintain accurate records of customer interactions and technical issues.
• Provide clear, professional, and customer-friendly solutions while maintaining a high level of customer satisfaction.

Requirements

• 0–1 year of experience in Technical Support, IT Support, Application Support, or Customer Support.
• Freshers with strong communication skills and technical aptitude are welcome.
• Bachelor's degree in Computer Science, IT, Engineering, or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Basic understanding of web/mobile applications, browsers, APIs, databases, or SQL will be an advantage.
• Familiarity with Jira, Freshdesk, Zendesk, or similar support/ticketing tools is a plus.
• Willingness to work 6 days a week and rotational/night shifts when required.

Why Join Us?

• 6-day working week with a dynamic and collaborative work environment.
• Group Health Insurance for employees.
  
• Additional compensation for night shifts.
• Additional salary/compensation for extra days spent in the office.
• Yearly and quarterly awards with exciting cash rewards.
• Birthday and dinner coupons.
  
• Festival celebrations and month-end celebrations.
• A supportive and engaging workplace culture with plenty of opportunities to learn and grow.